Buy Now Is there a warranty that comes with the armband? Yes, the armband comes with a one-year warranty. Please note: water damage is not covered by the warranty. What are the technical requirements to run the ™ program? System Requirements for the ™ program?: PC or Mac with at least one USB Port Microsoft Windows 2000/2003/XP Vista (Vista 32 and 64 bit compatible) MAC OS 10.5 on Intel platform (32 bit compatible) Internet Explorer 6/7, Safari 3 (AOL, Netscape and Firefox browsers are not supported at this time) 256 MB RAM or higher Internet access (high-speed strongly recommended) Internet Settings: allow cookies, pop-ups and JavaScript Software Requirements for the ™ program? Java Runtime Environment (Sun or Mac versions 1.4.2 through 1.6) or the MSJVM Recommended but not required: Adobe Acrobat Reader, Adobe Flash Player (free at ) Is the ™ program supported by mac? The is supported by MAC. The ™ program officially supports the Safari 3 browser on MAC OS 10.5 on Intel platform (32 bit compatible) What happens when my ™ initial six-month subscription expires? You must maintain an active subscription in order to access the data collected by the armband. There are several renewal options currently available, if you decide to extend your subscription: • Month-to-month recurring ($14.95) • 1 month (29.95) • 3 months ($39.95) • 12 months ($99.95) • NOTE: prices subject to change without prior notice A friend gave me their old. What do I do now? You will need to purchase a web-only program. You will select Yes from the drop down menu when asked if you already have a. If you miss this screen, you will need to communicate to your Fitpro during your coaching session, and they will make the necessary adjustments to your account. This bodybugg comes with a BLACK 'FRAME' with a BLACK ARM STRAP (medium and large sizes). Bodybugg® calorie management system + 6 months web subscription* - Featured on NBC's 'THE BIGGEST LOSER', and the syndicated TV show 'The Doctors'. - Reviewed in the New York Times, The New York Post and. There are many great activity trackers and fitness devices on the market today. Our fitbit vs bodybugg review will show you which one will work best for you. Is there a warranty that comes with the armband? Yes, the armband comes with a one-year warranty which begins the day you activate your armband. Please note: water damage is not covered by the warranty. The elastic strap is intended to last at least 90 days from purchase date, provided it is hand-washed and allowed to air-dry (do not tumble dry). How do I order a replacement strap? Log into with your user name and password, and point your mouse to the to tab in the gray navigation bar across the top of the screen. A menu will drop down. Select the 'purchase accessories' option. Please note: you must be LOGGED INTO myapex.com before you will see the accessories option. If you open your program, simply click 'Return to Home' and look for the gray tab described above. Can I use the Armband if I am pregnant? While we have no data suggesting the Armband is unsafe during pregnancy we recommend that you consult with your physician prior to wearing the Armband if you are pregnant or think you may be pregnant. How accurate is the? The Armband has been clinically validated to be over 90% accurate when determining calorie burn through the entire day. More specifically, a recent independent study tested the Armband in real-life situations. Participants engaged in 'free living' activities, including brisk walking, running, bicycling, sedentary activities, home activities, home repair, occupational activities, strength training, and ball games. The study compared the Armband to a $40,000 'portable oxygen analyzer', the gold standard for measuring calories. Results showed: Total Calories for free living activities: mean error. Common reasons why the Armband will not upload using the Wireless Communicator: • The Armband and Wireless Communicator are out of range (greater than three feet from each other). • Wireless interference (wireless routers, cordless phones, cell phones or other wireless equipment operating at the same wireless frequency, 2.4Ghz) • A faulty USB port on the computer. Try with a different port. • A faulty USB cable. Try a different cable. • The presence of third party software that may interfere with the communication between the Armband and the Wireless Communicator. Examples are Hot sync, Active sync, Blackberry desktop, etc. How do I synchronize a new or replacement Armband with the Display? Perform the steps below to synchronize your Display with your Armband. Once the Armband is 'paired' with the Display, synchronizing should require only a single short press of the Armband button when prompted by the Display. • Register the new or replacement Armband to your account. If the Armband is already registered, perform an upload. • Place the Armband on the appropriate arm and verify the Armband goes 'on body' (touching the skin and turned on). The Armband will not synchronize to the Display unless the Armband is 'on body'. • Hold down all four Display buttons for five seconds to reboot. Wait for the screen to go blank. • Press and hold the Armband button for 5 seconds until you hear the Armband acknowledgement. Do not hold the button for more than 10 seconds. • Press the view button on the Display and follow the on-screen instructions to hold the mode and view buttons. Common reasons why the Armband will lose synchronization with the Display • The Armband is not 'on body.' • The Armband and Display are out of range (more than 3 ft) from each other. • Wireless interference (wireless routers, cordless phones, cell phones or other wireless equipment operating at the same wireless frequency, 2.4Ghz). • The charge on the battery in the Armband is low. Replace (v2 Armband) or charge (v3 Armband) the battery. What do I do if the battery is not charging? After performing any of the following, attempt to charge your Armband to see if the problem has been corrected. • Disable the 'hibernation mode' settings on your computer. • Charge using a different USB port on your computer. • Try a different USB cable. • Press the Armband button while the Armband is unplugged from the computer. Verify the battery light flashes amber or green, then goes out. If the battery light remains solid, press and hold the Armband button for a full fifteen seconds. The battery LED should go out. Plug cable into the Armband and attempt to charge. How do I locate the serial number in either version of the Armband? Grey Armband - Open the round battery cap. Remove the AAA battery. The serial number is the 8 digit number found within the battery well. Black Armband - Remove the Armband sensor from the strap/wing assembly. The serial number is the 10 digit number found on the Armband sensor label. What is the proper way to wear the Armband? The Armband is designed to be worn on the back of the upper arm (the triceps) with the logo towards the shoulder and the sensors touching the skin. Adjust the strap so that it fits on your arm comfortably, and secure the pull-tab. Confirm that the sensors maintain continuous contact with your skin at all times and that the Armband does not slide off your arm. Be sure not to secure the strap too tightly. The black armband was designed to be worn on the left arm. The gray armband was designed to be worn on the right arm. What to do if the computer will not recognize the Armband After performing any of the following, attempt to upload your Armband to see if the problem has been corrected. • Ensure that the USB cable is connected to both the Armband and the computer. • Connect the USB cable to a different USB port on the computer. • Try using a different the USB cable. • Check the Armband's battery status by pressing the Armband button and verifying that the memory and battery lights turn on. If you are using a gray Armband, replace the AAA battery. If you are using a black Armband, unplug the USB cable and reboot the Armband by pressing and holding the Armband button for 15 seconds. • Check for the presence of third party software on your computer that may interfere with communication with the Armband. Examples are Hot sync, Active sync, Blackberry desktop, etc. • If the problem is not corrected, contact bodybugg Technical Support at 866.314.9423. How do I enable Java in Internet version 6.0 and version 7.0? Use the following steps to enable the Sun JRE (Java Runtime Environment) • Select the Tools menu option. • Select Internet Options. • Click on the Advance tab. • Within the Settings list, beneath the 'Java (Sun)' entry, enable the 'Use JRE 1.6.xx' option. • Click OK and restart the browser. Use the following steps to manage the Sun Add-ons. • Select the Tools menu option. • Select Manage Add-ons. • Select 'enable or disable add-ons'. • From within the dropdown, select 'Add-ons that run without requiring permissions'. • Ensure that any entry with a publisher of Sun Microsystems (whether verified or not) is enabled. How do I remove the Armband from the strap/wing assembly? • Start by holding the Armband with the text facing up. • Apply continuous downward pressure to the right side of the Armband sensor while pulling up on the right side of strap/wing assembly until the Armband and strap/wing assembly detach. How do I register an Armband on an already existing account? • Log in to your application and click on the 'My Info' tab. • Click on the 'Register Armband' button. • Plug one end of the USB cable into your computer and the other end of the cable into the Armband. • Within the pop-up window, click the 'Register Armband' button and follow the wizard to completion. How do I verify the settings in Internet Explorer to make sure everything is set correctly? (Manage Add-ons, phishing filters, pop up blockers, etc.) Configuring phishing filters • Select the Tools menu option. • Click on phishing filters. • Select 'Turn Off Automatic Website Checking.' If the option is available. • Select 'Turn off automatic Phishing Filter' from the 'Microsoft Phishing Filter' dialog. Configuring pop up blockers • Select the Tools menu option. • Click on Pop-up Blocker. • Select 'Turn off Pop-up Blocker' if the option is available. Managing Add-ons • Select the Tools menu option. • Select Manage Add-ons. • Select 'enable or disable add-ons'. • From within the dropdown, select 'Add-ons that run without requiring permissions'. • Ensure that any entry with a publisher of Sun Microsystems (whether verified or not) is enabled. How do I contact bodybugg® technical support? Please call 866.314.9423 between the hours of 5am and 7pm PST, Monday through Friday. You can also send an email to. If you're calling from outside the US, please dial 636.537.3480. When I press the armband button, the armband does not respond? Press the armband button again to see if it responds. Press and hold the status button for 15 seconds to reboot. Go into the software and retrieve your data (upload) to re-sync your armband. My armband is beeping while it is on my arm. • Press the Status button. If the battery lights are flashing red or amber, charge batteries according to instructions via the USB cable • Press the Status button. If the memory lights are flashing red or amber, go to the website and upload your data. • Reminders that are set in the bodybugg® software will also cause the armband to beep. My armband is not automatically turning on when I slide it on. If your armband has not turned on within 10 minutes of putting it on, try very lightly moistening the back of your upper arm with water and slide the armband on again. Do not use enough water to form drops on your skin should be no more than slightly damp. It should turn on within a few minutes. If the problem persists, please contact Technical Support. What should I do if my skin becomes red or irritated? In most cases the redness or irritation is the result of heat and moisture build up between the armband and skin due to prolonged wearing. Discontinuing use for a few days should allow the affected area to breathe and clear up. If the area does not seem to clear by itself or remains irritated for several days following discontinuation, consult your physician before wearing again. If you are allergic to any of the materials in the armband, consult your physician. Why do you recommend that I schedule my phone coaching session fourteen days after enrolling in the program? • Wearing your new for at least fourteen days prior to your phone coaching session will allow your phone coach to assess realistic goal settings and offer recommendations based on your daily movement and caloric intake. Additionally, you have an opportunity to get to know your new and prepare questions you may have for your phone coach. • Allows more customization of the coaching session, since each client has individual needs and interests in using the system • Gives you more time to learn the basics such as uploading the armband and logging food, thus freeing up more time for the phone coach to cover more advanced functionality, that is critical to the long term success of the program. • IMPORTANT - Provides an opportunity for you to report your initial weight trends, therefore giving the phone coach more time to focus on discussing the benefits of using bodybugg® to help you reach you goals. • All key views - such as the date ranges and based on views - are not available until after your first 7 day weigh in. These are CRUCIAL topics covered by phone coaches to ensure the customer continues expert use of the system by tailoring it to new goals applicable to life change. If I need to return the will I be reimbursed for the coaching session? If you purchase your from myApex.com, it can be returned if it's within 30 days from the date of armband activation. If the coaching session has been used, you will be reimbursed for the cost of the unit less coaching session and any shipping costs. If the coaching session has not been used, you will be reimbursed for the as well as the coaching session, minus any shipping costs. If I opt out of the phone coaching session, will I receive a refund? No, the phone coaching session is nonrefundable. Therefore you will not receive a refund. However, you do have the option to schedule the coaching session at any time that is convenient for you. What happens if I would like to use my phone coaching session even though I initially opted out? Your coaching session can be retrieved at any time. So, if you decide you'd like to take advantage of the coaching sessions after you initially opt-out, please contact the coaching team at 800-656-2739 ext. 4073 or send an email to [email protected] to set up an appointment. “And whosoever lives and believes in me shall never die.” John 11:26.
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